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Help & Support

Laptop Care

When using a cleaner make sure it is ammonia, alcohol, and streak free. Don't use aerosol sprays, solvents, abrasives, or cleaners that might damage the finish.
When cleaning the outside of your MacBook Air, shut down your computer and unplug the power adapter. Then use a damp, lint-free microfiber cloth to clean the computer's exterior. Avoid getting moisture in any openings. Do not spray liquid directly onto the computer.

To clean the screen on your MacBook Air, shut down the computer and unplug the power adapter. Then dampen a soft, lint-free microfiber cloth with a non-abrasive cleaner and use it to clean the computer’s screen. Do not spray liquid directly onto the screen.

List of 2 frequently asked questions.

  • Top 5 Do’s and Don’ts

    Do:
    -Carry your laptop with two hands
    -Make sure your laptop is charged fully before the school day starts
    -Keep your laptop in the case at all times
    -Put your laptop away (and OFF the floor) when it is not in use
    -Report any issues immediately to the Tech Department
     
    Don’t:
    -Carry your laptop by the screen
    -Let another student touch your laptop without permission
    -Leave your laptop unattended
    -Have food & drink next to your laptop
    -Damage your laptop by drawing or putting stickers on it

  • Do’s and Don’ts of Liquid Damage

    Do:
    -Unplug the power and any USB connections
    -Shut down the Macbook Air by holding the power button for five 5-7 seconds
    -Flip the Macbook Air upside down into a tent position to drain
     
    Don’t:
    -Turn the Macbook Air back on
    -Plug the power adapter back in
    -Try to shake the liquid out
    -Try to open up the Macbook Air
    -Use rice to dry the Macbook Air
    -Use a hairdryer to dry the Macbook Air
Further information can be found at: https://support.apple.com/en-us/HT204172

The Allen-Stevenson School

132 East 78th Street | New York, NY 10075 | (212) 288-6710